Learning Objectives Course Sections

Apply problem solving steps and tools

Analyse information to clearly describe problems

Identifying appropriate solutions

Think creatively and be a contributing member of a problem-solving team

Select the best approach for making decisions

Planning implementing, evaluating, and following up on decisions

Avoiding common decision-making mistakes

Monitoring solution implementations

Lessons Learnt

Continuous Improvement

  • What do we mean by problem-solving? 

  • Problem solving framework: Phase 1: Problem Identification

  • Problem solving framework: Phase 2: Root Cause Analysis

  • Problem solving framework: Phase 3: Identify Solution Options

  • Problem solving framework: Phase 4: Decide and Test Proposed Solution

  • Problem solving framework: Phase 5: Implement & Monitor Solution

  • Continuous Improvement


The course PDF document provides more detail of the subject matter.